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Delete your WSysFarm account and data

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This page explains how to delete your account in WSysFarm, the livestock management app and web portal made by WeightechUSA (Weightech USA LLC). You can do it in the app or, without the app, from any web browser.

Before you start: download your data

Deletion is permanent. If you might want your records later, save a copy first. You get a JSON file: farm owners get the account details, the farm’s records and the team list; team members get their own account details.

  • Web portal: sign in at app.wsysfarm.com/portal, open Account and choose Download my data.
  • App: go to Settings → Account → Download my data, then save or send the file from your phone’s share menu.

Delete your account in the web portal

  1. Go to app.wsysfarm.com/portal and sign in with your WSysFarm email and password. (Forgot your password? Use Forgot password? on the sign-in screen.)
  2. Open the Account page.
  3. In the Delete account section, choose Delete account….
  4. Read the confirmation, enter your password and select Delete farm account (if you are the owner) or Delete my account (if you are a team member).

Delete your account in the app

  1. Open WSysFarm and go to Settings → Account.
  2. Choose Delete account.
  3. Read the confirmation, enter your password and confirm.

The app also links to this page from Settings → Legal & privacy → How to delete your account.

If you are the farm owner

Deleting an owner account deletes the whole farm account: your login, every team member’s login and all of the farm’s cloud data. Everyone is signed out right away. If someone else should keep the farm’s records, make them the owner first or ask them to download the data.

If you have a paid plan, deleting the farm account also cancels the PayPal subscription, so you will not be charged again.

If you are a team member (not the owner), deleting your account removes only your login and your personal details. The farm’s records stay with the farm, and the other team members are not affected.

Can’t sign in? Ask us by email

Send an email to sales@weightechusa.com from the email address on your WSysFarm account, with the subject “Delete my WSysFarm account”. Tell us whether you are the farm owner. We may ask you to confirm the request, and we complete email deletion requests within 15 days.

What is deleted, and when

  • Immediately: the account is disabled. You (and, for an owner, your team) are signed out, can no longer sign in, and the data stops syncing.
  • After 30 days: the account and its data are permanently deleted from our server — your email, name, password hash, team list, invitations, farm records, device and sync records. Changed your mind? Email us within those 30 days and we can restore the account.
  • Kept in anonymized form: security audit-log entries (for example, “an account was deleted on this date”) are kept with your email and IP address removed. Website and portal visit statistics lose their link to your farm account.
  • Backups: the database is backed up every night. Nightly copies are kept on the server for 14 days, an encrypted off-site copy is kept in Backblaze B2 (United States) for 30 days, and our hosting provider keeps the last four weekly server backups (about 4 weeks). Deleted data therefore disappears from all backups within about 30 days after it is purged — up to about 60 days after your deletion request. We do not restore deleted accounts from backups.
  • Billing records are kept, in minimal form, for as long as tax and accounting laws require (generally up to 7 years in the United States). Payment details themselves are held by PayPal, not by us.

Data on your phone

WSysFarm keeps a copy of your records on your phone so it can work offline. Deleting your account does not erase that copy — you can keep using the app offline. To remove it, uninstall the app or clear its data in your phone’s settings.

More information

Our Privacy Policy explains what we collect, how long we keep it and your privacy rights, including under US state laws and Brazil’s LGPD. Questions: sales@weightechusa.com.